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Returns & Exchange Policy
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Return Policy) refers to Bored Nomad.
- “Physical Products” refers to tangible items that are created on demand and shipped to the customer’s specified address. These products are manufactured in collaboration with our production partners and are dispatched from various fulfillment locations.
- “Digital Products” refers to digital goods such as e-books, digital art, software, and any other intangible products that are delivered electronically via email or through a download link.
- “Service” refers to the Website.
- “Website” refers to Bored Nomad, accessible from [WEBSITE_URL]
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- “Tangible” refers to anything that has a physical form and can be touched. In the context of merchandise or products, tangible items are those that are material and concrete, as opposed to digital or virtual items. For example, a book, a piece of clothing, or a coffee mug are all tangible items because they have a physical presence that you can touch and interact with. On the other hand, digital products like e-books, software, or digital music files are not tangible, as they exist in a digital format and are accessed electronically, without a physical form.
“Intangible” refers to something that cannot be physically touched or held because it does not have a physical presence or form. In the context of products or assets, intangible items are those that exist in a non-physical form. Examples of intangible items include digital products like software, e-books, digital music, and online courses.
Intangible products are accessed or consumed digitally or intellectually, rather than physically. For instance, when you purchase a digital book (an e-book), you receive a file to download and read on an electronic device, as opposed to a physical book that you can hold in your hands. Similarly, services like consulting, design, or programming are considered intangible because they offer value and expertise without a physical product.
How Physical Products are made
For all of Bored Nomad’s “Physical Products,” we use a print partner to print on merchandise and fulfill our items. This allows us to keep overhead low as products are produced on demand. In general, this only takes a couple more days to produce in most cases.
30-Day Return Policy for Physical Merchandise
Our return policy for physical merchandise purchased from Borednomad.com is as follows:
- Duration: You have 30 days from the date of purchase to initiate a return for full refund including original shipping.
- Eligibility: Returns are only applicable for items with defects or damages due to manufacturing.
- Condition for Exchange: Items must be in their original condition.
- Proof of Purchase: An original receipt is required for all returns or exchanges.
- Scope: This policy applies exclusively to physical (tangible) merchandise. Digital Downloads, being intangible, do not qualify as Physical Merchandise and are therefore not eligible for return or refund.
30 Day Exchange Policy for Physical Products
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Afghanistan
- Belarus
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Cuba
- Ecuador
- The Gaza Strip region in Palestine
- Greece
- Iran
- Israel
- Laos
- Macao
- Myanmar
- Niger
- Niue
- North Korea
- Russia
- Sudan
- Syria
- Thailand
- Ukraine
- Yemen
For more information about our Shipping Policies can be found here.
If you did not receive your Physical Merchandise please contact [email protected] with your order number.
- Borednomad is not responsible for delayed shipments related to Shipping company errors, lost packages, weather delays, or natural disaster delay that shipping companies may encounter.
Digital Products
When you buy digital products from us, such as PDF downloads, ebooks, digital assets, online courses and online materials, please be aware of these key points:
- Digital products are intangible and are deemed “used” once downloaded.
- We do not offer refunds or exchanges for any digital download products.
Delivery of Digital Products
These products are sent to the email address provided by the customer at the time of purchase.
If you did not receive a link to your Digital Download Product.
- First check your spam folder
- If not in your spam folder email [email protected] with your transaction/payment details.
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